1. What other actions can users perform using the utility bar?

Reply: Use the Reply icon to respond to incoming messages immediately.

Read: Mark incoming text messages as read using the designated icon.

Unread Messages Indicator: Shows the count of unread messages from a specific prospect or customer.

2. Which channels are supported by the Utility Bar?

This feature supports multiple channels such as SMS, WhatsApp, Messenger, Telegram, Email, etc.