1. What is the SMS Inbox, and what is its user interface like?

The SMS Inbox is a feature that enables users to efficiently manage multiple conversations with prospects and customers through a single-window console, simplifying text operations. It provides a split view: the left window displays a filtered view of records, while the right window shows details and past conversations for the selected record.

2. How do the Detail Page Tab and Conversation View Tab function?

The Detail Page Tab displays all information about a specific prospect or customer without navigating to individual records. The Conversation View Tab opens an embedded view for past conversations, showing messages in real-time and allowing various message filters and formatting options.

3. How can users filter, configure record lists, and navigate to a record’s details?

Users can easily define a Salesforce Object, select List Views, and search for records using the 'Search' bar. Nevertheless, you can also move directly to the customer’s record page via the view button, which is time-saving.

4. What activities are available to users in the SMS Inbox?

Users may start a new conversation with mapped objects, view past conversations, filter chat conversations, or even chat with any customer. It also gives the ability to trigger automations such as Ninjabots and drip campaigns.