SMS communication is a magic wand for the telecom industry for customer support. Most of the communications are being done via SMS by customers. If you compare texting vs. email statistics, it is crystal clear that customers often open almost all SMS, while the average email open rate ranges between 28% and 33%.
Surprisingly, receivers approximately read 97% of the messages in the first 15 minutes. But managing SMS communication for top companies can be a cumbersome task, isn’t it?
Well, now you have an incredible option to rid of all your queries, Lead Manager Ninja. A top-rated SMS application for Salesforce that can strengthen your customer support and provide maximum customer satisfaction.
How it works
This application enables you to forward SMS messages to email effortlessly. Want to know how it works? Continue reading:
SMS-to-Email: Whenever a client or customer sends a text message (SMS), it automatically gets converted and forwarded to the designated email address of the user. This email includes the content of the SMS, the phone number of the sender, and other important details.
Email-to-SMS: Whenever a user to the forwarded email, the response automatically gets converted into an SMS message and sent back to the customer’s phone number. This feature makes the process easier for sending SMS messages, even if you are mostly using email platforms.
Example: Respond to the email, “Certainly, tomorrow at 3 PM is suitable.” Lead Manager Ninja transmits your email as an SMS to the client’s mobile device, where it is received akin to a standard text message.
Significance of SMS-to-Email Responses Customer Support in Telecom
- Faster Response Times
The feature of Lead Manager Ninja enables the telecom customer support teams to receive and respond to the SMS inquiries via email. With the help of this customer support tool, you can eliminate the process of manually switching platforms. With the help of automated SMS-to-Email responses, you can assist customers in solving their queries or concerns. For instance, if a customer sends a message asking the status of his/her service questions, the system can route it to the support team’s email inbox. This ensures the query is instantly recognized, while further action is handled seamlessly.
- Easy tracking
We all know that the telecom companies handle customer support via various platforms (majorly SMS and email). But nevertheless, now, this process can be pleasantly done via one platform itself. This can ensure that no query slips through the cracks. Automated email-to-SMS and SMS-to-email responses ensure all customer interactions are logged in the company’s customer service system. For example, if a customer is asking to upgrade their plan via SMS, the support system can easily forward the message to the support team via email. Subsequently, the team replies via email, and the customer receives the response as an SMS, allowing the conversation to continue smoothly.
- Quick Updates
Telecom support teams can set up some automated SMS notifications triggered by certain events, such as service outages, maintenance, or plan updates. In case a customer responds to these updates with questions, the system converts their SMS into an email and directs it to the support team. If a customer gets an SMS, “We’re performing network maintenance in your area from 12 PM to 2 PM today,” and responds by saying, “Will my internet go down?” The system can send the message automatically to the support team’s email for a prompt response, while the customer gets their answer via SMS.
Steps to forward SMS to Email
Are you also getting confused and wondering, “How do I forward text messages to email?” Hang on, techie; we’ve added here a few simple steps to streamline the process. Check this out:
Create Email Service:
Go to Salesforce Setup.
Search for ‘Email Services’ in the Quick Find box.
Click on “New Email Service” and fill out the necessary details.
Configure Email Address:
Set up a new email address in the service created.
Configure Org Wide Email Address
Enable Forwarding on Specific SMS Number
Edit Email Templates (Optional):
Customize the email template that alerts users of incoming SMS.
Why should you choose Lead Manager Ninja?
Lead Manager Ninja is the best SMS application for Salesforce that helps businesses streamline the communication process. Developed by Ksolves India Ltd., developers are on their toes to walk you through the services and features. Check out the below added points to get a more favorable understanding about the SMS to email service:
Free demo: We are a company that promotes trust. Consequently, offering a free demo session to the clients is our absolute top priority. This will facilitate you to know better about the process and how the application functions.
24/7 Support Availability: We recognize the significance of uninterrupted company operations; thus, our staff is accessible at all times to provide assistance. Regardless of the time, we are always prepared to address your inquiries or concerns, guaranteeing uninterrupted connection at all times.
Salesforce Summit Partner: Ksolves India Ltd. is thrilled to be a Salesforce Summit Partner, which is the highest partnership level in Salesforce. This status indicates our experience and dedication to providing solutions that are of excessive quality.
Lifetime Refunds: This is one of the most significant features that stands out in the crowd. No other company will offer you lifetime refunds at any cost. At any point in time, you realize that we are unable to solve your problems, and we are available to provide you with a refund without any hesitation.
Final Words
If you are looking to enhance your customer support system and shoot up your business success, then wait no more. Lead Manager Ninja can help you reach your goals by holding your hands. From low service charges to the best service quality, we are round the clock available to guide you.
We are a Salesforce Summit Partner, with a team of 500+ professionals, including 100+ certified Salesforce experts, dedicated to providing top-quality service to clients. Therefore, you can count on us.
Let’s work together and grow exceptionally.
