1. How do you schedule a future message within the application?
To schedule messages, you need to open any lead (lead, contact, etc.) within Salesforce where you want to schedule the message. In the LMN chat console, type a new message, or you can also add a pre-created message template. Later, click on the clock icon to choose the time and date for sending the message. Once done, click on Schedule," and the message will be queued for future delivery.
2. What steps do you follow to view all scheduled messages?
If you want to check all scheduled messages, click on the clock icon again. This will showcase the list of all scheduled messages. On the other hand, you can also view the scheduled message via the SMS inbox by navigating to the scheduled messages section there.
3. How to cancel a scheduled message, and how?
You can cancel the scheduled message after viewing the list of messages by clicking on the clock icon or in the SMS inbox; just click on the “Cancel” option, which is available next to the message. This will prevent the message from being sent at the scheduled time.
3. How to schedule bulk messages?
Activate the bulk messaging function in Lead Manager Ninja, choose a report that includes the desired data, and designate a column that contains the IDs of those entries. Subsequently, enter your message or create a template, and choose "Schedule." Choose a day and time, and the bulk mail will be scheduled appropriately.
4. What features are available in the SMS inbox for managing scheduled messages?
The SMS inbox allows for the viewing of all planned messages, management via cancellation or modification of schedules, and access to the specifics of the scheduled tasks. This enables you to monitor all forthcoming messages and modify them as necessary.
5. How to use templates when scheduling messages?
You can use templates when scheduling messages. Whether you're scheduling a one-to-one or bulk message, you can insert a template in the message body before scheduling it. This helps in maintaining consistency and saves time, especially when sending messages with common content.