1. What is the method to access messages received from consumers inside the application?
Messages from clients may be accessed via the SMS inbox feature of the Lead Manager Ninja application. Notifications are also provided to inform you of incoming communications across various channels.
2. What categories of alerts are offered for messaging channels?
The application offers real-time push notifications, utility alerts inside the SMS inbox, and email notifications for sent messages. These alerts facilitate your awareness across all communication platforms.
3. What is the method to respond to a customer message immediately from your email?
Upon receiving an email notice for a dispatched message, you may respond immediately from the email interface. Clicking the "Reply" button on the email allows you to compose and transmit your answer. When the consumer contacts the system, the response is automatically sent via the same channel.
4. What happens with the response when a consumer contacts over WhatsApp or SMS?
When a consumer contacts you using WhatsApp, your response will be sent to them via the same platform. If the consumer reaches out to you using SMS, your response will be sent via SMS. The system guarantees that responses are directed via the correct messaging channel according to the origin of the first message.