Boosting Customer Support in Telecom with Automated SMS-to-Email Responses

SMS communication is a magic wand for the telecom industry for customer support. Most of the communications are being done via SMS by customers. If you compare texting vs. email statistics, it is crystal clear that customers often open almost all SMS, while the average email open rate ranges between 28% and 33%. Surprisingly, receivers… Continue reading Boosting Customer Support in Telecom with Automated SMS-to-Email Responses